AI reality check: Here's what three companies learned building wallets, homes, and games

The Register — Apr 27, 18:20 ★★★★★

Citi, Home Depot, and Capcom have deployed AI agents to production; now they're discovering that real money, real customers, and real liability require governance that doesn't yet exist.

Executives from three Fortune 500 companies shared lessons from early agentic deployments at Google Cloud Next; all three manage customer-facing or financial agents. Agents handling payments, shopping, and content creation expose companies to novel failure modes: incorrect transactions, customer harm, and brand damage at agent speed.

Oliver's take: Citi, Home Depot, Capcom all live in production now. None of them has solved the governance problem. They're discovering it in real time. Auditing an agent's decision is harder than building the agent.

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#Agents #Enterprise #Finance #Retail #Safety

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