Hospitality needs to treat AI agents like a new channel, not a new feature

e27 — Apr 28, 04:26 ★★★★★

Hospitality operators must redesign operations for agent-driven booking, not just bolt agents onto existing systems.

E27 analysis of AI agents moving beyond chat into booking, loyalty, and guest-service workflows in the hospitality sector, which has already absorbed search, OTAs, and metasearch middlemen. Operators must rebuild permissions, fraud controls, and definitions of direct booking as agents become a new distribution layer.

Oliver's take: Hotels have spent years getting cheaper at managing distributors. Now they get to do it again for agents. Except this time the distributor lives inside your API and you can't audit its decisions. Fraud controls for something that rewrites the booking flow in real-time are not solved problems.

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#Agents #Enterprise #Hospitality

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Applications & Sectors ·

Woolworths gives agentic-powered Olive chatbot to its 200,000 staff

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— Apr 27, 22:51 ★★★★★

Oliver's take: Eight judges to keep a chatbot honest at Woolworths scale. That's not safety theater. That's the cost of deploying something that actually makes decisions to hundreds of thousands of people who have no idea they're part of the experiment.

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Applications & Sectors ·

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— Apr 27, 18:20 ★★★★★

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Applications & Sectors ·

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#Microsoft #Enterprise #UK #Privacy

Applications & Sectors ·

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