Woolworths gives agentic-powered Olive chatbot to its 200,000 staff

iTnews AU — Apr 27, 22:51 ★★★★★

Woolworths deployed an agentic AI chatbot called Olive to 200,000 employees with safeguards built into the response generation layer.

The Australian retailer rolled out an agent-based system across its entire workforce, implementing what it calls eight judges to constrain responses. Olive operates as an autonomous agent but filters outputs through multiple evaluation layers before presenting answers to staff.

Oliver's take: Eight judges to keep a chatbot honest at Woolworths scale. That's not safety theater. That's the cost of deploying something that actually makes decisions to hundreds of thousands of people who have no idea they're part of the experiment.

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#Agents #Enterprise #Australia #Safety

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